Refund Policy

At Untold Story Behind the Story Foundation, we are committed to transparency and accountability in all our operations, including the handling of donations. This refund policy outlines the terms and conditions under which refunds may be granted. By making a donation or transaction on our website, you agree to this refund policy.

1. Donations

  • Donations made to Untold Story Behind the Story Foundation are voluntary and are generally non-refundable.
  • Refunds may be considered under exceptional circumstances, such as an error in the donation amount or duplicate transactions. Requests for refunds must be submitted within [30] days of the donation date.

2. How to Request a Refund To request a refund, please contact us at usbsfoundation@gmail.com or call 08069109061. Your request should include:

  • Your full name.
  • Date of the donation.
  • Amount donated.
  • Payment method used.
  • Reason for requesting the refund.

3. Refund Process

  • Once your refund request is received, we will review the details and notify you of the approval or rejection of your request within 3 business days.
  • Approved refunds will be processed using the original payment method within 2 business days. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

4. Event or Product Purchases If you have purchased tickets to an event or items from our online store, refund eligibility will depend on the terms outlined for that specific event or product. Please refer to the respective policies for more details.

5. Non-Refundable Items

  • Donations made as part of a fundraising campaign or in response to an emergency appeal are generally non-refundable.
  • Membership fees, sponsorships, or contributions towards specific projects are non-refundable once the funds have been allocated.

6. Disputes In case of disputes, Untold Story Behind the Story Foundation will work with you to resolve the matter amicably. If a resolution cannot be reached, the matter will be subject to the laws and jurisdiction of Nigeria.

7. Contact Us If you have any questions or concerns about this refund policy, please contact us at usbsfoundation@gmail.com or 08069109061. We are here to assist you.

Thank you for supporting Untold Story Behind the Story Foundation and helping us achieve our mission.